SHIPPING POLICY
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SHIPPING RATES
Bison Supply offers transparent, nationwide shipping on all eligible products.
STANDARD SHIPPING: $197 (Flat Rate)
Applies to all orders under $3,500
Covers delivery to commercial and residential addresses in the continental United States
FREE SHIPPING: Orders $3,500+
Automatic at checkout when order total reaches $3,500 or more
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DELIVERY TIMEFRAMES
IN-STOCK ITEMS
Ships within 2-3 weeks from order date
Tracking information provided once shipped
MADE-TO-ORDER ITEMS
Ships within 4-6 weeks from order date
Custom or configured items may require additional production time
We will notify you of any expected delays
ESTIMATED DELIVERY
5-21 business days after shipment depending on your location
Tracking provided for all shipments
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SHIPPING METHODS
We partner with trusted freight carriers including:
- UPS Freight
- FedEx Freight
- Regional freight carriers
Residential deliveries may require:
- Liftgate service (included in shipping rate)
- Delivery appointment scheduling
- Curbside delivery (driver will not bring items inside)
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LARGE EQUIPMENT & OVERSIZED ITEMS
Some specialized items require custom freight arrangements:
- Portable corral systems
- Complete cattle handling systems over $10,000
- Items requiring specialized transport
These products are marked "Contact for Quote" and cannot be purchased online.
Call us for a delivered price quote: +1 (844) 906-2002
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DELIVERY REQUIREMENTS
RESIDENTIAL DELIVERIES
- Driver will deliver to curbside or end of driveway
- Unloading and placement are customer's responsibility
- Liftgate service included when needed
COMMERCIAL DELIVERIES
- Delivery to loading dock or designated area
- Forklift or loading equipment should be available
FREIGHT TERMINAL PICKUP
Some shipments may be held at local freight terminals for customer pickup
We will notify you if this applies to your order
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SHIPPING RESTRICTIONS
Currently shipping to:
✓ All 48 continental United States
Not currently shipping to:
✗ Alaska
✗ Hawaii
✗ US Territories
✗ International addresses
Contact us for special shipping arrangements to these locations.
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ORDER TRACKING
Once your order ships, you will receive:
- Shipping confirmation email
- Tracking number
- Estimated delivery date
- Carrier contact information
Track your order anytime at: bisonsupplypro.com/apps/parcelpanel
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DAMAGED OR MISSING ITEMS
INSPECT UPON DELIVERY
- Examine all shipments immediately upon arrival
- Note any visible damage on the delivery receipt before signing
- Take photos of damaged packaging and product
REPORT DAMAGE WITHIN 24 HOURS
Contact us immediately at support@bisonsupplypro.com or +1 (888) 971-6047
Include:
- Order number
- Photos of damage (packaging and product)
- Description of the issue
We will coordinate replacement or repair with the manufacturer at no cost to you.
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REFUSED OR UNDELIVERABLE SHIPMENTS
If a shipment is refused or cannot be delivered due to:
- Incorrect address provided
- Customer unavailable for delivery appointment
- Access restrictions at delivery location
Customer is responsible for:
- Return shipping costs
- Restocking fees (up to 25%)
- Any additional carrier fees
Please ensure delivery information is accurate when placing your order.
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SHIPPING DELAYS
While rare, delays may occur due to:
- Weather conditions
- Carrier capacity constraints
- Manufacturing lead times for made-to-order items
We will notify you immediately of any significant delays and provide updated delivery estimates.
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QUESTIONS ABOUT SHIPPING?
Our team is here to help:
📞 Sales: +1 (844) 906-2002
📧 Email: sales@bisonsupplypro.com
🕐 Hours: Monday-Saturday, 9AM-5PM CST
BKB STORES LLC (DBA Bison Supply)
30 N Gould St, STE R
Sheridan, WY 82801